Blueshift Customer Support Plans

Blueshift provides not only the industry-leading marketing platform, but also highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans, and have achieved 2-5X higher return on their Blueshift investment.

Making every client successful.

STANDARD

Our Standard Success Package exceeds most offerings in the market.

Team of Customer Success Manager
(email support)

Monthly Success Calls

Training: Online Resources and Videos

Yearly Business Review (web)

Feature Requests (non-priority)

12/5 support (Pacific Time Zone)

Initial Response (P1): Under 4 Hours

Access to all community resources
(blog, whitepapers, documentation)

API status notifications

PREMIUM

Our most popular plan provides greater 1:1 service and care with a very balanced level of support.

Designated, High-Touch Customer Service Manager

Bi-weekly Success Calls

Training: Personalized (4x/year)

Quarterly Business Review (web)

Feature Requests (prioritized)

12/5 support (Customer Time Zone)
(24/7 Support for Severity 1 Issues)

Initial Response (P1):  Under 1 Hour

Access to all community resources
(blog, whitepapers, documentation)

API status notifications

ENTERPRISE

For clients who need the highest level of support, we offer this exclusive support tier.

Dedicated, High-Touch

Customer Service Manager

Weekly Success Calls

Training: Unlimited/Ad Hoc/Onsite

Quarterly Business Review (onsite)

Feature Requests (expedited)

24/5 Support
(24/7 Support for Severity 1 Issues)

Initial Response (P1):  Under 30 Minutes

Access to all community resources
(blog, whitepapers, documentation)

API status notifications


“The versatility of Blueshift’s recommendation engine, its ability to cover all of our use cases, was key for us. None of the other 13 other solutions we evaluated had the AI layer that could adapt to every changing user context, preferences and dynamic catalogs.”



Russell Middleton
Co-Founder, Zumper

“The key selling point of Blueshift was the ability to offer cross channel communications to our user base and our customers, and make sure we were able to store all our data in one tool, and make sure we’re able to know exactly what is being said, to who, at what time, without having to look at different reports of different tools.”




Pauline Fumeron
Marketing Automation Manager, OpenClassrooms