Blueshift Customer Support Plans

Blueshift provides not only the industry-leading marketing platform, but also highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans, and have achieved 2-5X higher return on their Blueshift investment

STANDARD

Our Standard Success Package
exceeds most offerings in
the market.

Shared Customer Success Managers

Monthly Success Calls

Documentation, Blueshift Academy

Yearly Business Review (Web)

Non-Prioritized Review of
Submitted Feature Requests

Support Channels: Email

12/5 Support (Customer Time Zone)

Urgent Issue Response: 4 Hours

Communiy Resources

API Status Notifications

PREMIUM

Our most popular plan provides
greater 1:1 service and care with a very
balanced level of support.

Dedicated Customer Service Manager

Bi-Weekly Success Calls

Documentation, Blueshift Academy
Live Training Sessions (10 Seats)

Semi-Annual Business Review

Prioritized Review of Submitted
Feature Requests

Support Channels:
Email, Live Chat, SMS

12/5 Support (Customer Time Zone)

Urgent Issue Response: 1 Hour

Communiy Resources

API Status Notifications

ENTERPRISE

For clients who need the highest
level of support, we offer this exclusive
support tier.

Dedicated Customer Service Manager

Weekly Success Calls

Documentation, Blueshift Academy,
Live Training Classes (20 Seats)
Private Training Sessions (2 Per Year)

Quarterly Business Review (Web or Onsite)

Expedited Review of Submitted
Feature Requests

Support Channels:
Email, Live Chat, SMS, Phone Support

24/5 Support (Customer Time Zone)

Urgent Issue Response: 30 Minutes

Communiy Resources

API Status Notifications