You can now trigger an outbound IVR (Interactive Voice Response) call through mPulse from a journey orchestrated in Blueshift’s Campaign Builder using the mPulse IVR cloud app.
To get started:
- Set up an IVR campaign in your mPulse account and gather information such as campaign ID, account ID, API username, and password from their support team.
- Create an mPulse IVR cloud app template in Blueshift. Go to Creatives and select Cloud App. Click on the ‘+Template’ button, select mPulse, and enter your account and campaign information. To set up the template, you’ll need customers’ phone number, first name, last name.
- Once the mPulse IVR template is configured, you use it when creating campaigns within Blueshift to trigger an outbound IVR call in real time.