ENGAGING CHAT EXPERIENCES

Conversational Marketing with Multi-Channel Intelligence

Have more meaningful, responsive customer conversations and connect the customer experience across every touchpoint.

Contextual Conversations for Chat and Support

Provide relevant information to each user in-the-moment by customizing live chats using a complete, single view of the customer.

Simplify the buying process by triggering chats with useful information in response to customer behaviors
Improve customer satisfaction by having the full customer profile and activity available to the support team.
Customize every experience, even for anonymous users, with insight into every known and anonymous customer

Personalized Interactive Voice Response (IVR)

Improve customer relationships and convert more leads by adding context, personalization, and efficiency to customer calls.

Effectively route and address calls with insight into each customer’s complete history and real-time behaviors.
Trigger personalized follow-up calls in response to customer activity from every touchpoint.
Enhance customer experiences by integrating IVR into multi-channel customer journeys.

Contextual Conversations for Chat and Support

Provide relevant information to each user in-the-moment by customizing live chats using a complete, single view of the customer.

Simplify the buying process by triggering chats with useful information in response to customer behaviors
Improve customer satisfaction by having the full customer profile and activity available to the support team.
Customize every experience, even for anonymous users, with insight into every known and anonymous customer

Personalized Interactive Voice Response (IVR)

Improve customer relationships and convert more leads by adding context, personalization, and efficiency to customer calls.

Effectively route and address calls with insight into each customer’s complete history and real-time behaviors.
Trigger personalized follow-up calls in response to customer activity from every touchpoint.
Enhance customer experiences by integrating IVR into multi-channel customer journeys.

"Our goal is to enroll new students and to make sure the current students that are already onboarded are able to succeed within their studies. Using Blueshift we set up a system to let the student success team proactively reach out to students."

Pauline Fumeron
Marketing Automation Manager, OpenClassrooms

“Blueshift's data structure is truly amazing and the speed is awesome. The technical staff is very talented and committed to excellence. As part of the integration team they were professional and really helped us. It is a great system. We had been using an internal messaging platform and being able to leverage Blueshift has increased our speed and has helped us better manager our customers.”

Getty Sarno
Chief Solutions Architect, 14 West

Make the Shift Today

Get a personalized tour and learn how you can start accelerating your growth through sophisticated omnichannel activation with Blueshift’s SmartHub Customer Data Platform.

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