Blueshift Customer Support Plans

Blueshift provides not only the industry-leading marketing platform, but also highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans, and have achieved 2-5X higher return on their Blueshift investment.

Standard

  • Shared Customer Success Managers
  • Monthly Success Calls
  • Documentation, Blueshift Academy
  • Yearly Business Review (Web)
  • Non-Prioritized Review of Submitted Feature Requests
  • Support Channels: Email
  • 12/5 Support (Customer Time Zone)
  • Urgent Issue Response: 4 Hours
  • Community Resources
  • API Status Notifications

Premium

  • Dedicated Customer Service Manager
  • Bi-Weekly Success Calls
  • Documentation, Blueshift Academy, Live Training Sessions (10 Seats)
  • Semi-Annual Business Review
  • Prioritized Review of Submitted Feature Requests
  • Support Channels: Email, Live Chat, SMS
  • 12/5 Support (Customer Time Zone)
  • Urgent Issue Response: 1 Hour
  • Community Resources
  • API Status Notifications

Enterprise

  • Dedicated Customer Service Manager
  • Weekly Success Calls
  • Documentation, Blueshift Academy, Live Training Classes (20 Seats), Private Training Sessions (2 Per Year)
  • Quarterly Business Review (Web or Onsite)
  • Expedited Review of Submitted Feature Requests
  • Support Channels: Email, Live Chat, SMS, Phone Support
  • 24/5 Support (Customer Time Zone)
  • Urgent Issue Response: 30 Minutes
  • Community Resources
  • API Status Notifications