Blueshift Customer Support Plans
Blueshift provides not only the industry-leading marketing platform, but also highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans, and have achieved 2-5X higher return on their Blueshift investment.
Standard
- Shared Customer Success Managers
- Monthly Success Calls
- Documentation, Blueshift Academy
- Yearly Business Review (Web)
- Non-Prioritized Review of Submitted Feature Requests
- Support Channels: Email
- 12/5 Support (Customer Time Zone)
- Urgent Issue Response: 4 Hours
- Community Resources
- API Status Notifications
Premium
- Dedicated Customer Service Manager
- Bi-Weekly Success Calls
- Documentation, Blueshift Academy, Live Training Sessions (10 Seats)
- Semi-Annual Business Review
- Prioritized Review of Submitted Feature Requests
- Support Channels: Email, Live Chat, SMS
- 12/5 Support (Customer Time Zone)
- Urgent Issue Response: 1 Hour
- Community Resources
- API Status Notifications
Enterprise
- Dedicated Customer Service Manager
- Weekly Success Calls
- Documentation, Blueshift Academy, Live Training Classes (20 Seats), Private Training Sessions (2 Per Year)
- Quarterly Business Review (Web or Onsite)
- Expedited Review of Submitted Feature Requests
- Support Channels: Email, Live Chat, SMS, Phone Support
- 24/5 Support (Customer Time Zone)
- Urgent Issue Response: 30 Minutes
- Community Resources
- API Status Notifications