Blueshift will provide the Customer with instructions, analysis, and other reasonable assistance in connection with the Customer’s implementation and use of that Platform. Support email: [email protected]
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Customer Support Plans
Blueshift provides highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans.
Blue Standard
Account Management
- Designated Customer Success Manager
- Business Review (Annual)
- Monthly Partner Success Calls
Support & Training
- 15 hours of coverage, 5 days a week
- Support Channel: Email and Chat
- Standard SLA Response times
- Help Center and Blueshift Academy
- Live Training Sessions/Webinars
Blue Premium
Account Management
- Designated Customer Success Manager
- Business Review (Bi-Annual)
- Bi-Weekly Partner Success Calls
Support & Training
-
18 hrs of coverage, 5 days a week
- Support Channels: Email and Chat
- Expanded SLA Response Times
- Help Center and Blueshift Academy
- Live Training Sessions/Webinars
Blue Enterprise
Account Management
- Designated Customer Success Manager
- Business Review (Quarterly)
- Weekly Partner Success Calls
Support & Training
- 20 hours of coverage, 5 days a week
- Support Channels: Email and Chat
- 24/7 monitoring for urgent tickets
- Priority SLA
- Help Center and Blueshift Academy
-
Live Training Sessions/Webinars, Private Training Sessions (2x Year)