Blueshift provides highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans.

Standard

Account Management

  • Designated Customer Success Manager
  • Business Review (Annual)
  • Monthly Partner Success Calls

Support & Training

  • Named Supported Contacts: Up to 4 Users
  • 12/5 Support (Customer Time Zone)
  • Urgent Issue Response: 4 Hours
  • Support Channel: Email
  • Documentation and Blueshift Academy
  • Live Training Sessions/Webinars

Success Services

  • $200/hr

Premium

Account Management

  • Designated Customer Success Manager
  • Business Review (Bi-Annual)
  • Bi-Weekly Partner Success Calls

Support & Training

  • Named Supported Contacts: Up to 10 Users
  • 12/5 Support (Customer Time Zone)
  • Urgent Issue Response: 1 Hour
  • Support Channels: Email, Live Chat
  • Documentation and Blueshift Academy
  • Live Training Sessions/Webinars

Success Service

  • 5 Included Success Service Hours Per Month

Enterprise

Account Management

  • Designated Customer Success Manager
  • Business Review (Quarterly)
  • Weekly Partner Success Calls

Support & Training

  • Named Supported Contacts: Up to 16 Users
  • 24/5 Support (Customer Time Zone)
  • Urgent Issue Response: 30 Minutes
  • Support Channels: Email, Live Chat, Phone
  • Documentation and Blueshift Academy
  • Live Training Sessions/Webinars, Private Training Sessions (2x Year)
  • Named Support Rep

Support Services

  • 10 Included Success Service Hours Per Month
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