August Updates

For event triggered campaigns, you will now be able to explicitly exit a journey or move a user from one point in a journey to another point in the same journey, skipping steps.

When you add a new trigger on the second level (i.e. 2 levels below the start node) or below, you will need to specify whether it is for sending a message or for performing a journey action.  If you choose to ‘send a message’, you will see the familiar messaging channels – email, push, SMS etc. that you can use to reach out to your customers.

If you choose to ‘perform an action’, you will need to specify whether you want to exit the journey or to update/ reroute the journey.   Choosing the ‘exit journey’ option will allow you to move the user out of the journey when certain conditions are met. Choosing the ‘update journey’ option will allow you to set up complex journey flows that skip steps or loop back to  a previous step if certain conditions are met.

We have added a cloud app integration for Pushnami . This integration will allow you to send web push notifications to your users on supported browsers like Chrome and Firefox  from within a campaign journey. You will be able to access engagement data like impressions and clicks by logging into the Pushnami platform.

For segment triggered campaigns we have moved the ‘re-qualify user’ setting from the trigger level to the campaign level. This change will make the re-qualification configuration simpler, less confusing and consistent with other types of campaigns.  You will be able to access this configuration via the ‘advanced settings’ in the start node of a segment triggered campaign.

We’ve made it easy for you to get a visual snapshot of the status of all your predictive models. The status is now color coded:

• Gray – Indicates that the model is in draft

• Green – Indicates that the model has been launched and it is running without any errors

• Red – Indicates that the model has been launched but it is currently paused owing to errors