For event triggered campaigns, you will now be able to explicitly exit a journey or move a user from one point in a journey to another point in the same journey, skipping steps.
When you add a new trigger on the second level (i.e. 2 levels below the start node) or below, you will need to specify whether it is for sending a message or for performing a journey action. If you choose to ‘send a message’, you will see the familiar messaging channels – email, push, SMS etc. that you can use to reach out to your customers.
If you choose to ‘perform an action’, you will need to specify whether you want to exit the journey or to update/ reroute the journey. Choosing the ‘exit journey’ option will allow you to move the user out of the journey when certain conditions are met. Choosing the ‘update journey’ option will allow you to set up complex journey flows that skip steps or loop back to a previous step if certain conditions are met.