Drive More Value
Customer Support Plans
Blueshift provides highly-experienced success and support resources. While every subscription comes with our Standard Support Plan, our customers have found the most success with our Premium or Enterprise Plans.
Standard
Account Management
- Designated Customer Success Manager
- Business Review (Annual)
- Monthly Partner Success Calls
Support & Training
- Named Supported Contacts: Up to 4 Users
- 12/5 Support (Customer Time Zone)
- Urgent Issue Response: 4 Hours
- Support Channel: Email
- Documentation and Blueshift Academy
- Live Training Sessions/Webinars
Success Services
- $200/hr
Premium
Account Management
- Designated Customer Success Manager
- Business Review (Bi-Annual)
- Bi-Weekly Partner Success Calls
Support & Training
- Named Supported Contacts: Up to 10 Users
- 12/5 Support (Customer Time Zone)
- Urgent Issue Response: 1 Hour
- Support Channels: Email, Live Chat
- Documentation and Blueshift Academy
- Live Training Sessions/Webinars
Success Service
- 5 Included Success Service Hours Per Month
Enterprise
Account Management
- Designated Customer Success Manager
- Business Review (Quarterly)
- Weekly Partner Success Calls
Support & Training
- Named Supported Contacts: Up to 16 Users
- 24/5 Support (Customer Time Zone)
- Urgent Issue Response: 30 Minutes
- Support Channels: Email, Live Chat, Phone
- Documentation and Blueshift Academy
- Live Training Sessions/Webinars, Private Training Sessions (2x Year)
- Named Support Rep
Support Services
- 10 Included Success Service Hours Per Month