3 Tips to Avoid #Personalization #Fail Part 2

The benefits of personalization are no mystery. Companies that manage to execute personalization well, in tandem with a solid martech stack, provide engaging and relevant content that keeps customers coming back for more. But what happens when marketers don’t have a solid martech stack? What happens when data remains siloed and teams end up executing against outdated or incorrect insights?

Check out a few examples of #personalization #fails and some tips on how to avoid them.

1. Use a solution that understands your catalog, and when 1 really is enough  

 

Sometimes a helpful nudge towards products can be a time-saver for busy browsers, but there’s an art to good recommendations. It’s key to find a platform that’s able to digest a wide array of catalog data — not just a SKU number. This will allow it to understand the difference between occasional purchases and everyday needs.

2. Understand triggered events in real time against transactional data

 

The data customers leave behind is invaluable. It can power everything from recommendations to upsell, but only if it can be understood against transactional data. If your data systems are disparate, you run the risk of making embarrassing suggestions like the ones above. Traditional systems can struggle to keep up with real-time activities across siloed data sources, but computing for the 21st century is here: check out our guide to the CDAP, and how it’s revolutionizing the way marketers utilize their data.

3. Personalize to unique browsing patterns, not what’s hot

 

Today’s city-dwelling consumer is overwhelmed by upwards of 5,000 ads per day, making batch-and-blast marketing a thing of the past. Segmentation based on continually updated data left behind during browsing sessions, rather than stagnant information like age, gender, and location, presents an exciting opportunity for marketers. With this information readily at hand, segmentation can be as granular as one-to-one, and your customers can be continually delighted with timely and relevant content based on their unique needs and affinities. 

Ready to see how Blueshift helps customers avoid these common pitfalls? Connect with us today, or check out a few more tips on avoiding personalization failures here.

Personalization Pitfall 5

Avoid Personalization Pitfall # 5: Ugly Personalization!

In this series, we cover the common pitfalls all marketers face at some point when scaling personalization in their triggered marketing. From emails to mobile push notifications to SMS to display retargeting, the common platforms used today to market across channels begin to lose efficacy when organizations try to personalize their communications to an ever more complex and growing customer base.

Personalization Can Get Ugly



Watch this video to learn more about this subject from Brian Monahan, former CMO of Walmart.com 


Please, stop sending ugly emails…especially if you are going through the trouble of personlizing them. (Strike that, just don’t send ugly emails.)

Marketers using legacy systems often find that they are unable to combine “automation” with “creative” in these systems. As a result, some of the automated messages delivered by these legacy systems look ugly & “too automated” instead of personalized and delightful.

The inconsistency originates from using systems that are so complicated that the marketers have to pull in the IT and design team to execute a certain responsive ad or email and the creativity of the marketer is left behind. The customer should have a visually consistent experience as they move from one channel to another. Be it your website, app, push notification, or email, the same unique look should come across in every touch point.

Simple, Clean Designs Delight

In our experience with billions of emails and hundreds of email designs it is evident that the cleaner, simpler, and more seamless layouts get the highest CTRs and conversion rates. The goal of reaching out to customers is to delight them with a message that will bring them back to your site rather than drive them away with ugly looking emails or push notifications.

Here is an example of an email with a poor personalization design:

screen-shot-2016-10-10-at-11-25-20-am

This is a welcome email for signing up with Sheplers website. First thing you notice is that you cannot tell what they sell from this email. There is no mention of my name to make this personal. There are no images of products that catch your eye or a call to action. Overall this email does not provide much value to the customer.

Here is an example of a nicely designed, personalized email:

Promo

 

This birthday email from LaserAway is a good way to bring back customers to your store or just staying on top of mind. There are exclusive offers and discounts to take advantage of specifically for the birthday week. There is an urgency and promotion that customers can act on.

When designing your emails, ask yourself if it is something YOU would like to receive. Or ask your team mates, friends, or your mom. Just please, don’t design ugly personalized emails.


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